Refund policy

Dorimeh – Exchange, Return & Refund Policy

At Dorimeh, every piece is made with care, keeping your comfort and style in mind. If something isn’t quite right, we’re here to help make it right.

Exchange Policy

We’re happy to offer exchanges in the following situations:

  1. You need a different size.

  2. You’re not fully satisfied after trying the item on.

  3. You received the correct product but wish to choose a different style or design.

  4. You purchased it as a gift and the recipient would like something else.

Request Window:
• Exchange requests must be raised within 24–48 hours of delivery.
• The product must be unused and unwashed when the request is made.

Condition for Exchange:
• Items must be returned with all original tags, packaging, and in perfect, unused condition.
• Products that are worn, washed, stained, or damaged will not be eligible for exchange.

Exchange Options:
• You may exchange for the same product in a different size or select a different product entirely.
• If the new product is of higher value, the price difference must be paid.

Charges:
A flat ₹100 fee applies to cover reverse pickup and reshipping costs.

Not Eligible for Exchange:
• Combo sets
• Discounted or sale items
• Customized or altered garments

Return Policy (Only for Damaged or Defective Items)

Returns are accepted only in the following cases:
• You received a damaged or defective item.
• You received the wrong product.

Refund Policy

At Dorimeh, we follow a no monetary refund policy. We do not process refunds back to the original payment method.

In approved cases, you will receive Dorimeh Store Credit, which is:
• Valid for 6 months from the date of issue.
• Redeemable against any product available on our website.

Please Note:
• No refund to source account — whether for returns or exchanges.
• Only exchange or store credit will be provided in applicable cases.

Processing Time: Store credit (if applicable) will be issued within 5–7 working days after the returned item is received and verified.

Order Cancellation

Changed your mind? We understand.

Cancellation Window:
Orders can be canceled within 12 hours of placing them, whether prepaid or COD.
Once shipped, cancellation will not be possible.

Need Assistance?

We’re always happy to help.
WhatsApp: +91 7357577593
Email: care@dorimeh.com

At Dorimeh, our goal is to make your shopping experience smooth, simple, and joyful.